Where does the final settlement go wrong?
The final settlement often comes last, when the car has already been collected and attention has moved on. That is exactly why mistakes and overly generous items creep in. Across a whole fleet, the sum can mount up considerably.
- Damage counted as more than fair wear and tear.
- The same damage charged twice or too high.
- Excess mileage settled unfavourably or at the wrong rate.
- Shortfall mileage not reimbursed or reimbursed too low.
- Repair costs above a market-aligned level.
Fair wear and tear versus damage
A car driven for several years shows signs of use. Not all of that is damage you have to pay for. The difference between fair wear and tear and repairable damage determines the final settlement, and is precisely where the dispute arises.
What we check and prevent
- Damage items tested against fair wear and tear and the contract.
- Mileage settlement at the correct, agreed rate.
- Repair costs at a market-aligned level.
- Double or previously repaired damage removed.
How the check works
- You provide the intake report and the final settlement.
- We test the items against the contract and the common standards.
- We dispute what is unjustified and substantiate it to the leasing company.
- Structurally: we record the return agreements in advance in the car scheme.
